Returns + Exchanges

Effective Date: July 1 , 2026

We want every customer to have a clear understanding of the return process before sending a product back.

This policy applies to eligible purchases made directly through our online store.

1. Return Period

Eligible purchases may generally be returned within 60 days from the purchase date.

The return request must be initiated within the applicable 60-day period.

Returns requested after the applicable return period may not qualify for a refund.

2. Return Eligibility

To qualify for a standard return, boots must generally:

• Be new and unworn
• Remain in original condition
• Have all original tags attached
• Include the original packaging
• Not show signs of outdoor use
• Not show scuff marks or excessive wear
• Not have been altered or damaged through customer use

We recommend trying boots on indoors and on a clean surface to help preserve their return eligibility.

3. Boots That Show Signs of Wear

Boots that have been worn outdoors or show signs of use may not qualify for a standard return.

Examples of conditions that may affect eligibility include:

• Scuffed soles
• Dirt or mud
• Scratches caused by use
• Creasing associated with wear
• Damage caused by outdoor use
• Alterations
• Missing tags
• Missing original packaging

We reserve the right to refuse returns that do not meet the requirements of this policy.

4. Original Packaging

Original packaging should be retained until you have determined that the product is suitable for your needs.

When returning boots, please include the original packaging and applicable tags.

5. Return Shipping

Eligible returns may be shipped using the prepaid return label provided through the applicable return process.

A $12.00 return handling fee per pair may be deducted from the refund for standard returns.

The return handling fee does not generally apply when the return is caused by a verified product defect or a fulfillment or shipping error.

Original outbound shipping charges are generally non-refundable unless required by applicable law or the return is related to an error attributable to us.

6. How to Start a Return

To initiate a return:

1. Locate the shipping confirmation associated with your order.
2. Access the applicable return instructions.
3. Generate or obtain the authorized return label.
4. Package the boots securely.
5. Include the required order information.
6. Drop the package off with the designated carrier.
7. Retain the tracking information until the return has been completed.

7. Exchanges

We do not currently offer direct product exchanges.

If you need a different size, color, or style, the original eligible product should be returned according to this policy and a separate order may be placed for the replacement product.

A replacement order is subject to the product availability, pricing, shipping terms, and other conditions applicable at the time of the new order.

8. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product shown on your order, please contact customer support promptly.

Please provide:

• Order number
• Product information
• Description of the issue
• Photographs of the product
• Photographs of the shipping packaging
• Other information reasonably requested by customer support

If the issue is determined to be a manufacturing defect or fulfillment error, applicable return handling charges may be waived.

9. Manufacturing Defects

A manufacturing defect is different from ordinary wear, accidental damage, improper care, or misuse.

Potential manufacturing issues may be reviewed individually based on:

• Product condition
• Date of purchase
• Nature of the issue
• Product construction
• Evidence of normal or abnormal use

A product that has been damaged through misuse or ordinary wear may not qualify as defective.

10. Purchases From Authorized Retailers

Products purchased through an authorized third-party retailer, physical store, marketplace, or other seller should generally be returned according to the return policy of the original seller.

Proof of purchase may be required for product support.

11. Refunds

Approved refunds will generally be issued to the original payment method.

After an eligible return is received and inspected, refunds are generally processed within 7–10 business days.

Your financial institution may require additional time before the refund appears in your account.

12. Return Inspection

Returned products may be inspected after they arrive at our facility.

If the returned product does not satisfy the eligibility requirements, the return may be rejected or the refund may be adjusted where permitted by applicable law.

13. Refused Returns

We reserve the right to refuse a return when:

• The return is outside the applicable return period
• The boots have been worn
• The product shows outdoor use
• Original tags are missing
• Original packaging is missing
• The product has been altered
• The product has been damaged through customer use
• The return does not correspond to a valid purchase

14. Refund Timing

Once a refund has been issued, the time required for the funds to appear in the customer’s account depends on the customer’s payment provider or financial institution.

A refund confirmation may be sent by email when the refund has been processed.

15. Return Policy Abuse

We reserve the right to review unusual or repeated return activity.

Where permitted by law, we may limit or decline returns associated with fraudulent activity, misuse of the return process, or repeated violations of this policy.