Shipping

Effective Date: July 1 , 2026

We aim to provide clear and practical information about order processing, shipping methods, delivery expectations, and shipping restrictions.

1. Shipping Locations

We currently offer shipping within the United States.

International shipping is not currently available through our online store.

Shipping availability may vary for certain destinations, products, or shipping methods.

2. Free Standard Shipping

Eligible U.S. orders of $49 or more qualify for free UPS Ground shipping.

The order subtotal and applicable product exclusions are determined during checkout.

Shipping terms displayed at checkout will apply to the specific order.

3. Standard Shipping

UPS Ground shipping is available for eligible U.S. orders.

Delivery times depend on the destination, carrier conditions, holidays, weather, and other circumstances.

Shipping estimates are provided for planning purposes and are not guaranteed unless expressly stated otherwise.

4. Expedited Shipping

Expedited shipping options may be available for eligible orders.

Available methods and applicable charges are displayed during checkout.

Expedited shipping generally begins after the order has completed processing.

Expedited shipping does not necessarily eliminate the standard order-processing period.

5. Order Processing

Orders generally process within 1–2 business days before shipment.

Business days generally exclude weekends and applicable holidays.

During periods of high order volume, product launches, promotions, holidays, or unexpected operational circumstances, additional processing time may be required.

6. Shipping Confirmation

After an order has shipped, a shipping confirmation email may be sent to the email address associated with the order.

The email may include:

• Order information
• Shipping method
• Tracking information
• Carrier information

Tracking information may take some time to become active after the package enters the carrier network.

7. Delivery Delays

Delivery estimates may be affected by:

• Severe weather
• Carrier delays
• Holidays
• High shipping volume
• Transportation disruptions
• Incorrect shipping information
• Other circumstances outside our reasonable control

A carrier delay does not automatically qualify an order for a refund of shipping charges.

8. Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Telephone number

Once an order has been placed, changes to the shipping address may not be possible because orders may enter fulfillment quickly.

9. Order Changes and Cancellations

Orders are processed promptly after submission.

We cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to request a cancellation or correction, contact customer support as soon as possible.

Once an order has entered the fulfillment process, modifications may no longer be available.

10. Lost Packages

If tracking information indicates that a package has not arrived within the expected delivery period, please contact customer support.

We may work with the applicable carrier to investigate the shipment.

Carrier investigations may require additional time before a replacement, refund, or other resolution can be determined.

11. Delivered but Not Received

If tracking information indicates that a package was delivered but you cannot locate it, please:

1. Check the delivery location.
2. Check with household members or building management.
3. Check nearby secure areas.
4. Contact the carrier when appropriate.
5. Contact customer support if the package remains missing.

Additional verification may be required before a replacement or other resolution is provided.

12. Damaged Packages

If a package arrives visibly damaged, please retain the original shipping materials and contact customer support promptly.

Photographs of the shipping box, packaging, shipping label, and product may be requested.

13. Incorrect or Missing Items

If your order contains an incorrect product or an item is missing, contact customer support as soon as reasonably possible.

Please provide your order number and relevant product information.

We will review the order and determine an appropriate resolution.

14. P.O. Boxes

Certain shipping services or products may not be available for P.O. Box addresses.

If an alternative shipping address is required, customer support may contact you before fulfillment.

15. Multiple Shipments

An order may occasionally be shipped in multiple packages.

If this occurs, separate tracking information may be provided.

Please allow the applicable delivery period for each shipment.

16. Shipping Charges

Shipping charges for orders that do not qualify for free standard shipping are calculated based on the applicable shipping method, destination, order characteristics, and carrier rates.

The applicable charge will be displayed during checkout before the order is submitted.

17. Taxes and Government Charges

Applicable sales taxes and other legally required charges may be calculated during checkout.

Customers are responsible for charges properly imposed on their order under applicable law.

18. Shipping Restrictions

Certain products, destinations, or shipping methods may be subject to carrier restrictions.

We reserve the right to restrict or decline shipment where required by law, carrier requirements, operational limitations, or product-specific restrictions.